Terms & refunds

Last updated 11 August 2026.

Who we are

Insight Platform is operated by Aasim Saeed, 15 Bellona Way, Colchester CO2 9GS, Essex, United Kingdom. Contact: support@insightplatform.uk.

What this service is — and is not

• Educational self-insight for adults (18+): validated questionnaires, scored by their published rules, with optional AI-written narratives.
• Not medical or psychological advice, assessment, diagnosis, or treatment, and not a substitute for a qualified professional. AI narratives are generated without human clinical review.
• Not an emergency service. No one monitors answers in real time — in crisis, use the urgent support numbers.

The one paid product

All questionnaires, scores, and bands are free. The Comprehensive Profile (£2.49, one-off per report) is an AI-written narrative integrating your completed tests. Payments are processed by Stripe; we never see or store your card details.

Refunds

• If a paid profile fails to generate, you aren't charged again — your payment remains usable for a retry, automatically.
• Not satisfied with a profile? Email support@insightplatform.uk within 14 days of purchase and we'll refund it in full, no questions asked. Because the profile is delivered immediately, you consent at checkout to the service beginning straight away; this goodwill policy applies instead of the standard digital-content cooling-off withdrawal.

Your data

Covered by the privacy notice — including 180-day retention and the delete-everything control on your account page.

Fair use

One account per person; don't attempt to disrupt the service or misuse the questionnaires (they are licensed for this platform's educational use). We may suspend accounts that abuse the service, refunding any unused payments.